A chargeback initiated by a customer is "accepted" by the organizer. Used in the Dispute & Refund Summary.
Allows event organizers to track and control attendance in a designated event zone.
Summary of customers who have entered and exited specific event areas (zones).
A support that holds accessories.
Self-check-in device that allows a guest to link a payment card of their choice to an RFID product to make purchases within a licensed event.
The process by which an indivual links their RFID credentials to an event's license on the Billfold platform for use within an event.
Shows any upgrade option available through the Access Control Units.
The application manager is where all the Billfold applications are stored on devices. Applications can be installed, updated, hidden, and/or deleted through the application manager.
A full breakdown of settings that can be activated at activation kiosks, online registration, and cash-excluded options.
Bartender applications have a few different variations per app version that are only applicable to some devices. Bartender Lite and Landscape can only be used on handheld devices.
Average Order in $ amount.
The average tip is recorded in %.
Plate located at the back and front of the device.
A payment card issued by a bank, typically linked to a checking account or line of credit, can be used to make purchases.
A person who serves alcoholic drinks to customers in a bar.
Application used by employees to process orders on a POS device.
A device with USB-C input connected via the charging port of the tablet and supports device accessories via USB-A ports.
Amount of time a device can be used before needing to be recharged.
A device that stores electrical energy and supplies power.
Billfold's in-house marketing and partnership department utilizes the ad space on Billfold's devices to connect brands and guests.
Billfold Give allows organizers to select a charity for a round-up donation post-event. This feature allows guests to opt-in to round up their transactions during the activation process so each transaction has a donatable value.
Point of Sale system developed by Billfold, utilizing RFID technology and encryption for secure payments.
Block failed payment card for a specified number of hours.
Tape that prevents the tablet from sticking to the touch-sensitive portions of the monitor.
An electronic device that takes photos and videos.
A venue that does not accept physical card payments, only RFID wristbands.
Cold hard currency is used to add value to RFID wristbands.
A claim against a charge initiated by a customer with their bank.
A set percentage of the event's total gross revenue that is held temporarily to cover the cost of any potential chargebacks or guest disputes. The chargeback deposit balance will be returned to the festival organizers at the end of the hold period. Billfold’s default hold period is 12 months, as customers have up to 9 months to submit a chargeback dispute, and a dispute can take up to 90 days to process.
An administration fee is issued by the card processor on all lost chargebacks. Billfold advances payment of that fee on behalf of the organizer. Typically, a chargeback administration fee ranges from $15-30.
Fabric RFID wristband.
Cost of goods sold.
A product or good provided to the customer at no cost / for free.
Total number of chargeback disputes. Used in the Dispute & Refund Summary Report.
To allow attendees to pay with cryptocurrencies, event organizers must set up their own vault that converts the crypto payment based on the digital fair market value and then add that value in the local currency to the RFID wristband via top-up.
A payment option that can be enabled for cashiers to top-up or employees at the POS to use for payment.
Customer-facing app used by customers to review and complete their order.
Primary point of contact for clients before an event goes live. Facilitates communication between event organizers and the Billfold ops team.
"Data Center Automation" This refers to the license that grants devices access to the Billfold application manager and the ability to connect and be recognized by the Billfold server.
An event where Billfold equipment is being utilized with on-site tech support.
The Deposit Report overviews all deposits made to any linked payment account.
Every device has an identifier so it can be tracked on the backend. Device names vary depending on the situation, place, and type of device.
Total discounts applied on orders in $ amount. Discount is not calculated into the Gross Revenue.
The Dispute & Refund Summary overviews all disputes and refunds that have come in through the event. It breaks down into Chargeback Deposits, Open (Disputes that are awaiting), Accepted, Disputed, Lost, Won, Count, and Refunded Amount.
The act of challenging any claim over the legitimacy of a transaction; a synonym used for chargeback and pre-arbitration.
Total donations in $ amount.
Complimentary drinks.
Point-of-sale system consisting of two separate devices for customer and employee use, respectively.
Point of sale device configuration where the vendor and guest have separate monitors to complete a transaction.
Marketing from event organizers that attaches to outbound emails.
An email used to receive receipts from POS transactions.
A person authorized to use the POS system has been provided a PIN. This is not a "cashier" who adds top-up funds to wristbands.
The Services to be performed and the equipment to be provided by Billfold together with any other Event-related details (e.g., term, fees, etc.).
The scheduled gathering or activity. Use Manage Events to create or edit Billfold events for reporting purposes.
The Expanded Report is an inclusive and itemized report that shows all transactions, deposits, and fees from an event.
A reset of the device to its original settings.
Ensures that the report results only contain the data that answers the specific query.
A unique identifier for a given card number or bank account in a Stripe account.
"Front of house"
Require the selection of one of the modifiers to place an order for the product. Ex. Burger basket - fries or tater tots?
Staff member focussed on greeting guests and engaging them in linking their bank card to their wristbands.
The total amount of sales recognized for a reporting period before any deductions.
Monitor used by customers to review and complete their order.
Portable point-of-sale device with a built-in NFC scanner. Handhelds are optimal in environments without a stable power source, or the event has roaming vendors.
The numeric or alpha-numeric output code comprised of 0 to 9 or a letter from A to F.
During live transaction processing, the instant payment threshold refers to the maximum value of an order that will be captured to batch at a later time to ensure faster speeds at the POS. Orders that exceed the instant payment threshold will be required to process on the spot.
The Item Sales Report overviews the net sales, sales tax, COGS, and the amount of an item sold. Items are listed per category.
Each device needs an event-specific license in order to process transactions and record activity related to that specific event.
Process of exiting an application.
A window in the monitor case that houses a tablet.
A device used to connect the POS Tablet and the RFID Scanner.
The result of gross revenue minus applicable sales returns, allowances, and discounts.
Near-field communication scanner used to read information from an RFID chip.
Total number of orders.
During a period of network disruption, this is the maximum value of an order that can be captured to batch later when the device regains network connectivity.
Refunds that occur during a period of network disruption.
Training conducted on-site for vendors and/or organizers on various procedures related to the Billfold point of sale.
A web-based interface where an organizer can manage settings, view data, and control features of their event on the Billfold platform.
Organizer-specific account where funds are deposited.
Guests can opt-in to add PIN verification to make purchases. It can be updated at the top-up station. If a guest has forgotten their pin, they will need to go back to an activation kiosk, re-register their wristband, and select a new pin.
Questions created by organizers and presented to customers to gather feedback.
Shows the data collected for each respective question on the poll.
Point-of-sale devices, usually tablets or handhelds, used to process customer orders.
Refunds that occur after the event has ended.
When a chargeback you have won is challenged for a second time by the customer.
A set of images that can be displayed on the devices. Images can be for promotional material, venue news, upcoming events, etc.
Default amounts that can be applied to the events and vendors (ex. Tips).
A set percentage of an order's transaction total that is reserved to be paid to the payment processing platform such as Stripe.
A promotional value given to guests, which is added to their RFID wristband. Promo Credit cannot be refunded.
Guests can pre-register for their event online and receive a QR code. After scanning at an activation kiosk their RFID wristbands will be linked and ready to use.
Transaction via the POS which is paid for on the spot. The opposite of a "quick order" is a "tab."
Also referred to as "RFID Scanner" this is the component/accessory that captures radio frequency signals from RFID chips and outputs their identification numbers into the application for use.
The method used by customers to register for an event.
Shows each individual's answer for the respective question on the poll.
"Radio Frequency Identification" refers to the radio signal that transmits a secure alphanumeric code between devices for a programmed use.
Radio-frequency identification chip used to store information.
Radio-frequency identification scanners used to read information from an RFID chip.
The Sales Summary Report is a general sales summary of gross, net, sales tax, tips, fees, donations, deposits, and orders. The itemized list is organized by employee.
The amount of goods or services sold over a period of time.
Breaks down sales by payment type and per vendor and shows a full summary breakdown at the end.
The process of linking your RFID wristband via QR Code.
The process of sending a confirmation or proof of purchase for an order.
A set percentage of an order's transaction total that the event organizer adds to the transaction total to be paid by the customer. Service fees can be used for additional event expenses such as auto-gratuities for wait staff, supplementing production or venue costs, covering processing fees, etc.
Point-of-sale system consisting of one device for customer and employee use.
Payment platform.
Optional set or single question prompted at self-check-in kiosks to gain additional customer insight or information verification. i.e. promoter survey questions orgauging event interests.
Tab functionality allows a staff member to create a ticket for a customer's orders to continue to be built upon until the customer decides to close out.
Utilized as the base of most device configurations. They are reprogrammed through a process called data center automation (DCA) to be fully functional with Billfold’s applications and backend dashboard.
A portable computer with a touchscreen display, typically in the 7- to 10-inch range.
A method of ordering items from a menu and allowing customers to pay for their order at a later time.
The process of linking your RFID wristband via "Tapping" it on the reader.
A tax paid to a governing body for the sales of certain goods and services. Sales tax may vary by state and type of goods and/or services.
Provides detailed information on equipment needed. Can also cover hospitality aspects such as travel, transportation, hotel, food and beverage.
Monitor used by employees to process customer orders.
Terms and conditions governing access to and use of Billfold’s website, products, and services.
Total tip is listed in $ amount.
The Top-Up & Refund report pulls all top-up reports based on the cashier login. The report breaks down the types of top-ups (Cash, Card, Promo), how much money was left on wristbands, the balance remaining per UID, and how much cash should be in the respective cashier drawers.
Top-Up stations allow guests to add value to their RFID wristband that can be used during the event.
Event organizers can choose whether they'd like to refund any remaining balance at the conclusion of an event.
A station that allows guests to add value to their RFID wristbands which can then be used with an event's vendors.
"Unique identification Number" Refers to the numeric or alpha-numeric output code that validates a response with an RFID device and is used to connect user data to the Billfold platform.
Unblocking a wristband allows an organizer, bar manager, or guest to reactivate their wristband for use within the event license.
Allows you to provide optional changes to a menu item but are not required to place an order. Ex - medium rare.
User’s Data Report pulls attendee information and demographics based on information acquired at registration. This report will also tell event organizers the method a guest registered their RFID wristband with and whether they subscribed to any of their services during their event.
Any individual utilizing Billfold POS solution to sell goods and services.
Differentiated revenue centers within the specific organization or event i.e. Bar 1, Merch, Coat Check, VIP Bar, etc.
Event organizers can choose to send RFID wristbands to guests in advance. Guests can then register their wristband online and link a bank card, and once they enter the event space, the wristband is ready to go.
This is a pre-pay option from a bank card payment for a service that the event organizer has such as table service. The credit is then added to the guest’s RFID wristband. This is not a direct link to a bank card, and they will have to top-up again using another payment method or link a bank card to their wristband if their balance does not cover a transaction at a vendor.
Payment with the RFID wirstband linked to the bank card.
Payment with the RFID wirstband topped up/preloaded with cash at the cash top-up station on site.
Cumulative representation of all wristbands linked to an event.
A band worn around the wrist with RFID capabilities used to make purchases at an event.
