The Rooftop at Pier 17 is New York City’s most scenic concert stage. A dynamic open-air entertainment venue, set five stories above the East River, concert goers annually see their favorite artists within an intimate atmosphere (3,500 capacity), all from a one-of-a-kind rooftop location with direct views of such iconic skyline landmarks as the Brooklyn Bridge, Empire State Building, Statue of Liberty, and One World Trade Center.

The Rooftop at Pier 17, in partnership with exclusive booking partner Live Nation Entertainment, Inc., launched its inaugural Summer Concert Series in 2018 with opening nights from Amy Schumer and Kings of Leon. Following its first concert season, The Rooftop earned multiple accolades, including being named the “Best New Concert Venue” by Pollstar.

Since then, The Rooftop has hosted an eclectic lineup of talent to-date, including industry icons, the hottest new artists and more. Some performers who’ve graced the stage include: Billie Eilish, Lil Nas X, Ringo Starr, Kehlani, Machine Gun Kelly, Janelle Monáe, The Lumineers, Trevor Noah, Diana Ross, deadmau5, Noah Kahan, Zach Bryan, Tate McRae, and the Fugees, whose first reunited performance in over 15 years took place on The Rooftop at Pier 17 in 2021.

In addition to being an award-winning concert venue, the 1.5-acre rooftop is also a year-round event space, hosting movie nights, fitness classes, community events and seasonal activations, plus such past premiere events as UFC 244: Masvidal vs. Diaz press conference (2019), the ESPYs (2021) and the four-day Bored Ape Yacht Club’s ApeFest (2022) which featured major performers including Snoop Dogg, Lil Wayne, Haim, LCD Soundsystem, and more.

In Manhattan, there are rooftops—and then there’s The Rooftop at Pier 17, where concerts are better with a view.

New York, NY

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Music, Concert, Performance, Dance, Banquet, Charity

30+

Pier 17 utilizes an advanced point-of-sale (POS) system to streamline operations and enhance the guest experience across its single rooftop with multiple bar stations. Operating seasonally from May to the end of October, Pier 17 is known for hosting a variety of performances, events, and dining experiences. The venue relies on its POS technology to efficiently manage high traffic volumes, particularly during peak seasons. The system ensures smooth, fast transactions, allowing the venue to maintain exceptional service and provide guests with a seamless, enjoyable experience.

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Pier 17 uses an extensive network of 40 dual-screen POS terminals to keep guest service efficient during high-traffic events. These terminals not only facilitate fast transactions but also utilize customer-facing monitors to promote upcoming events, enhancing the guest experience and driving engagement. The venue deploys these units to minimize wait times, adapting seamlessly to demand changes and ensuring smooth operations throughout the busy season.

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Pier 17 also utilizes handheld POS units to provide flexible, on-the-go service for managing additional guest needs. These mobile devices allow staff to take orders, process payments, and assist with specialized requests, enhancing overall operational flexibility and ensuring a personalized experience for guests.

Pier 17 supports a wide range of payment options, offering both Tap to Pay and cash transactions to accommodate all guests. The venue accepts various payment methods, including bank cards, Apple Pay, Google Pay, and Samsung Pay, ensuring that guests can easily complete transactions with their preferred payment method.

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Pier 17 combines innovative POS technology to optimize operations and deliver a superior guest experience. With a flexible setup of dual-screen terminals, dedicated food service screens, and handheld devices for personalized service, the venue ensures smooth, efficient transactions throughout the year, while easily adapting to seasonal changes.

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