Remote Ordering

Merch, food, and beverage purchases usually start once guests are already on-site. They reach the stand, browse the available options, make their selections, place the order, and pay at the location.

Remote Ordering adds a digital sales channel through Billfold Wallet.

Guests can browse available items from their phone, choose products, select options and modifiers, pay for the order, and add a tip. For merch, this makes it possible to take pre-orders before the event starts. For F&B, the same flow works on-site when guests want to order ahead instead of starting the entire process at the counter.

Merch Sales Before Doors Open

For merchandise, Remote Ordering opens an additional sales window before the event begins.

Instead of seeing demand for the first time at the merch stand, organizers can start receiving paid orders in advance. This brings in revenue before doors open and gives teams an early signal of which products, variants, and sizes people are actually buying.

That information can help with onsite inventory planning, giving teams a clearer view of demand and reducing the risk of overstocking items or sizes that sell more slowly.

For operators, it means part of merch sales can happen before the venue even opens, rather than relying only on the limited sales window during the event.

From Order to Pickup in One Flow

Once payment is complete, the order moves into the team’s pickup flow. Staff prepare the order and move it through the relevant statuses until it is ready for collection.

When the order is ready, the customer receives an SMS notification with a link to the QR code. At the pickup point, staff scan the code, immediately see the correct order, and hand it over to the customer.

For an order that has already been paid for, the only remaining step on-site is pickup.

One Digital Channel for Different Use Cases

Remote Ordering is not limited to merchandise.

For merch, it can support pre-orders before the event with on-site pickup. For F&B, it can support food and drink orders placed during the event before the guest reaches the bar or food stand.

In both cases, Billfold separates the moment of purchase from the physical point of sale while keeping ordering, payment, preparation, and pickup within one flow.

For organizers, that means an additional sales channel inside the existing event operation, rather than a separate system that has to be managed in parallel.